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5/2/2017 (Permalink)
Water Damage and Your Policyholder
When they have water damage, they look to you to handle the situation. You collect information and provide reassurance everything will be returned to normal. SERVPRO Franchise Professionals understand your priority is helping restore your insured's property and peace of mind, while minimizing the loss on a claim.
The first 24 hours following a water incident are the most important in preventing a secondary or permanent damage. Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to help ensure a water damage is handled properly by completing the following steps.
Inspection
SERVPRO Franchise Professionals will inspect affected areas of your insured's home to determine the extent of damage. They will also review the inspection with your insured and answer their questions before beginning any work.
Emergency Services
Next, SERVPRO Franchise Professionals will take immediate steps to protect your insured's home and personal belongings from further damage by extracting the excess water and preparing their home for drying. They will explain the needed emergency services to you and your insured step-by-step.
Monitoring
To ensure your insured's home and personal belongings are dried to appropriate industry standards, a SERVPRO Franchise Professional will monitor the drying process. The results will be consistently communicated to you throughout the monitoring process.
Restoration Services
SERVPRO Franchise Professionals will replace structural materials such as drywall and baseboards, reinstall carpets, and clean affected areas of your insured's property and belongings. A final walk-through of the jobsite will be conducted with your insured to ensure their property was returned to preloss condition when possible.